Relevate Portals

How to Access the right Portal in Relevate

We have a number of portals for different purposes and user groups. This helps us to take advantage of different tools and engage with internal and external stakeholders. Relevate has a number of subsidiaries and services. We use a support desk as a knowledgebase to manage internal information, ideas, how to guides, policies and procedures.

To access the general support portal go to https://knowledgebase.relevate.com.au

This knowledgebase is divided into departments to cover the various business areas. There are public and private knowledgebase articles in Relevate and line of business specific articles in each department. There are hidden departments and categories for staff and specific customers. If you need access to these hidden areas then you must first be a user so that you can be assigned a user group tag. You must then be logged in with your user account to view the hidden files.

To become a support desk user:

  1. Sign up as a customer user at https://knowledgebase.relevate.com.au by visiting the page and selecting sign up as a new user.
  2. Create your user name and password.
  3. Create a ticket requesting access to your relevant work area, please provide some detail for reference.
  4. We will then clarify the access required, assign your access and notify you when we close the ticket.
From then on you will be able to log in and see the hidden areas that are relevant to you. For example, partners will be able to see a partner category and internal staff will be able to see the Relevate Internal category.

The portal you are currently viewing is the Support Portal which is mainly for internal and general admin use. It is a place to have public articles which are useful for answering basic questions, used in marketing and for common FAQs. It is not our customer service portal.


Customer Service Desk Portals

The customer service portals are for current and active clients that are engaging in paid services and retainers. It is out job management portal that managed our projects and tasks. There are two lines of business, one for Relevate Consulting where all our consulting and development work occurs and the other is Lance IT where our IT Managed Services work occurs.

Login to customer portal for Relevate: Https://service.relevate.com.au
Login to customer portal for Lance IT: Https://helpdesk.lanceit.com.au

(these are both the same portal but different views based on which company you are engaged with).

Relevate People

This is our Virtual Staffing portal that allows us to manage Time Tracking, Payroll etc for our Virtual Teams and allows our clients to login and manage their team members.



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