If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key +R.
2. In the Run dialog box, enter the following path, and then select OK:
%appdata%\Microsoft\Teams
3. Delete all files and folders in the directory.
4. Restart Teams.
Method 1: Reset the app
Type settings in the search box, and then select the Settings app from the results.
Select Apps > Installed apps, and then type Microsoft Teams in the search